Terms & Conditions

All contracts between client and our company are subject to contract force majeure & this contract was updated on 05.01.2022 @ 8:44am

Definitions

The "Client" means the person/s, organisation or company booking the service with the "Company".

The "Company" means Bambini Bulldogs. Bambini Bulldogs is a trading name of S&G SMITH (YORKSHIRE) LTD Company number 09493970

'Dry' hire is the hire of equipment for the 'client' to operate and supervise themselves.

The "Booking form" means either the online booking form on the website, the email booking form sent to clients, or the booking form completed via our telephone operators & admin team.

Bookings, General terms

All equipment remains the property of the company at all times.

By placing an order with us either verbally or via e-mail regardless of whether a booking form has been returned or booking fee paid it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.

In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfil our contractual obligations our liability shall be limited to a refund of any monies paid in relation to the contracted hire only.

In the event of any mechanical breakdown of equipment during your hire period preventing us from being able to fulfil our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted hire period on a pro-rata reduction in the hire fee (based on hire start & finish time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire not been fulfilled. Delivery fees are also not covered by our pro-rata reduction policy.

When submitting a booking form, Our booking system will show the availability of items only. Not capacity to be able to deliver them. Please ensure you call or email us before your boking date to arrange times for delivery/ collection.

Once a booking has been made, you will receive a confirmation email. Please read the confirmation, fully understand its contents, check for the correct equipment, times and all other info is correct as this is the information we will use to carry out your hire on the day and ensure the item is ready for collection/ delivery. Errors picked up later may be difficult or impossible to amend. Please ensure you familiarise yourself with the way in which we operate and ensure you fully understand our cancellation procedure.

Please ensure you add our email address info@bambinibulldogs.co.uk to your safe emails list so it doesnt get filtered in your spam folder.

Cancellations

see our dedicated cancellation policy by clicking the cancellation tab at the top of this page or Click here to be directed Please also bear in mind the following:

For further information, Please see the following link: http://www.legislation.gov.uk/uksi/2013/3134/contents/made

Cancellation is not accepted by text message and cancellations can only be made either to a real person over telephone. Cancellation fees may still apply.

Equipment

All sizes quoted are approximate

All goods remain the property of the company at all times.

The company reserve the right to amend or alter any product specifications without prior notice.

The company reserve the right to use any images of our equipment regardless of who took the photo and where it was displayed. We will not seek permission to use these photographs or images if they were taken by yourself or the guests. We reserve the right to use these in any further marketing as we see fit. This includes but is not limited to taking them from social media.

Liability & Insurance

The company’s liability insurance covers the use of the equipment only. You as a hirer must ensure that you have adequate insurance to cover your needs. We would recommend priavte insurance for these services, However, please consult with your own insurers as you may still be covered under your existing policy.

The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire. All responsibility is down to the client themselves, ie the person who hired the Equiptment. Standard insurance does not include theft of goods on hire.

The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment. All responsibility is down to the client themselves.

Any equipment booked on 'dry hire' is not covered by the company’s insurance policy and the client is responsible for suitable insurance cover. All responsibility is down to the client themselves.

Legal fees: On the rare occasion that we enter into a legal dispute for any reason, Our fees for involvement are as listed below. All fees are chargeable to the relevant person. These fees cover anything from formal correspondence to attending legal meetings or court and are based on real-time costs to the business & the normal charge out rate to clients. Travel and other expenses will also be chargeable at the appropriate rates.

In the event of court action, All fees and expenses will be filed for recovery by the opposition in ALL cases.

Problems & Complaints;

In the event that you are unhappy with our services, please contact the office as soon as you can after delivery has been made, either by telephone or by email during the event or at the time of the problem. Problems are much more difficult to resolve after the hire has passed especially when we haven't been given the opportunity to put things right.

Reporting an incident after an event can make a complaint very difficult to deal with although we will do our best to put things right.

In addition to the above, should you resort to social media, we will cease all communications.

Complaints raised must be done so in writing. whilst we are happy to discuss this via telephone amicably, all official correspondence will be issued in writing to keep an accurate and true record for both parties.

All complaints are treated as an official complaint from day one and all complaints are directed to Mrs Samantha Smith who will deal with your complaint swiftly and efficiently.

Mrs Smith can be contacted on our company email address - Info@bambinibulldogs.co.uk

Refusal of collection: In the rare event that you are unhappy with your hire for whatever reason, there is no valid reason for holding our equipment to ransom. In the event that a customer does hold an item to ransom, we will have no option to contact the police. Withholding equipment from us is a criminal offence despite whether or not you are happy with our service.

All contracts between client and our company are subject to contract force major.